Privacy Policy

Last Updated: 1 August 2025

1. Introduction

Keurkloof Farm Villas (“we”, “us”, or “our”) respects your privacy and complies with South Africa’s Protection of Personal Information Act (POPIA). This policy explains how we collect, use, and protect your personal information through our website and booking systems.

2. Information We Collect

We collect information when you:

• Make bookings: Full name, contact details, payment information, ID/passport numbers, stay dates
• Contact us: Name, email, phone number, inquiry details
• Sign up for newsletters: Email address, name, preferences
• Browse our website: IP address, device information, location data (via Google Analytics)

3. How We Use Your Information

4. Third-Party Services

• Google Analytics: Tracks website usage (anonymized data)
• reCAPTCHA: Protects forms from bots (Google service)
• Payment Processors: Securely handle transactions
• Email Marketing: [Service Name] for newsletters (future)
• Social Media: Integrated sharing buttons (do not collect data unless used)

5. Data Retention

We retain personal information only as long as necessary:

• Bookings: 5 years for tax/legal compliance
• Marketing lists: Until consent withdrawn
• Website analytics: 26 months maximum

6. Your Rights (POPIA Compliance)

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Object to processing
• Request deletion of data
• Withdraw consent for marketing
• Lodge complaints with the Information Regulator

To exercise these rights, contact us at bookings@keurkloof.com

7. Data Security

We implement measures including:

• SSL encryption for all data transfers
• Secure payment processing (no card storage)
• Limited staff access to personal data
• Regular security audits

8. Cookies & Tracking

Our website uses:

• Essential Cookies: For booking functionality
• Analytics Cookies: Google Analytics (anonymous)
• Marketing Cookies: Only with consent (future)

You can manage preferences via our Cookie Banner.

9. International Transfers

Data may be transferred to:

• Google (USA) for analytics/reCAPTCHA – protected under Privacy Shield
• Payment processors with adequate safeguards

10. Children’s Privacy

We do not knowingly collect data from children under 18 without parental consent. Children’s data provided in bookings is protected equally.

11. Policy Updates

We may update this policy periodically. The current version is always available on our website with the effective date.

12. Contact Us

For privacy concerns or requests:

Keurkloof Farm Villas
📧 bookings@keurkloof.com
📞 +27 82 791 776

Information Regulator of South Africa
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
complaints.IR@justice.gov.za